I am sure many of us are familiar with this message “It works on my system”. I recently got the same answer not from a developer but from the customer service team of the popular loyalty card. As a card member, I couldn’t login to my account and reached out the customer care team through their Twitter help service.
There you go, I got the most popular answer “we've been unable to replicate your problem here“.
How do you deal with that response as a customer ? What does that response reflect on their IT competitiveness ? You report a defect to one of your developers and you hear this response back, how do you feel ?
1 comment:
+ 1
Thanks Dave for your sharing your thoughts.
Nowadays, some businesses are so complacent that they don't care for customers any more. The only answer to complacency is innovation.
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